LibAnswers

• This page is used to inform you of any disruptions to the services we provide.

• For the latest IT service updates please see the IT System Updates webpage.

Service Issues

New Hunt's House Library - noise disruption

We have been informed by our Estates colleagues that they will need to complete some pipework on Monday 23 and Tuesday 24 September 2024 in the area of the Print, Copy, Scan room at New Hunt's House Library.

This work will include some drilling and is scheduled to take place from 06.00 - 17.00 on both days.

We apologise for any inconvenience caused and would recommend that you use our other libraries if you find the noise uncomfortable.

Date added: 17 September 2024

Maughan Library - Techbar closed

We have been informed by our colleagues in IT, that they are unable to open the Maughan Library Techbar until Monday 7 October due to staffing issues.

The Techbars at New Hunt's House Library as well as the Franklin-Wilkins Building are open as usual.

We apologise for any incovenience caused.

Date added: 23 September 2024

Electronic Resources Issues

Springer and Nature Journals on Springer Link - login issue

There is an ongoing functionality issue where the 'Log in' option in the top right-hand corner of the Springer site is requesting that users register a new account or 'continue with Google or ORCiD' - this log in method cannot be supported. At present as a workaround, we suggest that users first navigate to an article on the Springer platform (or navigate directly to an article by searching for the article on King's Library Search) and use the 'Log in via an institution' option displayed midway down the Springer Link page under the 'Access this article' heading - this method allows users to search for 'King's College London' as a subscribing institution and use their King's credentials to authenticate access.

Note that King's does not subscribe to all Springer journals. To check for availability, please search for an article or journal on Library Search.

Date updated: 2nd September 2024

American Society for Microbiology journals - outage & technical issues

We have been informed by ASM that they are currently experiencing technical issues that are causing outages across their website. Access to journals on the ASM website is currently affected for users off campus. ASM are working to restore access as soon as possible.

Date added: 13 May 2024

Pediatrics - login solution for users off campus

Please use the link from Library Search to access the journal 'Pediatrics' while off campus. Selecting this link will prompt you to sign in via the King's proxy server. We are aware, however, that users are occasionally required to log in twice for access to be authenticated, i.e. select the link on library search, log in via the King's proxy server, select ‘back’ in your browser, and then again select the link on Library Search - access should be available off campus after following these steps.

We are in touch with the publisher and we hope to have this issue resolved soon.

Update: Access to this resource works as expected when using Microsoft Edge.

Date added: 25 March 2024

OUP ejournals - issue accessing 2024 content

Recently published (2024) issues of journals available via Oxford University Press (OUP) are currently unavailable. We are working with the publisher to resolve this problem.

Date added: 04 March 2024

Problems logging in to Taylor & Francis Online

• Note that users are occasionally required to log-in twice to the T&F platform in order to view material that King's is subscribed to.

• Once you are on Taylor & Francis Online (tandfonline.com) click on ‘Log in’ at the top of the page.

• Under ‘Log in via your institution’, click on ‘Shibboleth’.

• Start typing ‘King’s College London’ in the institution box or select ‘UK Higher Education’ in the ‘Federation and Institution’ box.

• This will take you to the King’s Shibboleth login screen. Enter your King’s username and password. NB. At this stage, you may be prompted to complete an additional Multi-Factor Authentication (MFA) step on your mobile device using an appropriate MFA authenticator.

• You will be taken back to the page you were previously on in Taylor & Francis. You can see you are logged in from the words ‘Access provided by King's College London’ at the top of the screen.

Date added: 20 January 2022